Our customers' satisfaction is a priority. If for any reason your purchase does not meet your expectations, you may exercise your right of withdrawal in accordance with the conditions set out below, pursuant to Articles 52 et seq. of Italian Legislative Decree 206/2005 (Consumer Code).
The right of withdrawal is reserved exclusively for consumers pursuant to Article 3 of Legislative Decree 206/2005 (Consumer Code). It therefore cannot be exercised by professionals, businesses, companies or parties who purchase the products in the course of their entrepreneurial, commercial, craft or professional activity.
Right of withdrawal
If you purchased as a consumer (a natural person acting for purposes outside their business or profession), you have the right to withdraw from the purchase contract within 14 days of receiving the products, without giving any reason.
For orders consisting of several products delivered separately, the 14-day period starts from the day on which the Customer receives the last item.
How to request a return
Once you have communicated your intention to exercise the right of withdrawal, the products must be returned within the following 14 days, as provided by Article 57 of the Consumer Code.
- Log in and go to My account → Returns and withdrawals, or use the button on the order page.
- Choose the type of request (withdrawal, return or damaged item), select the products and state the reason.
- You will receive a confirmation email with instructions and the address to send the goods to: Dieffe Tricot, Via Corso Italia 175, 80067 Sorrento (NA), Italy.
- The products must be shipped within 14 days of communicating your withdrawal, carefully packed and in compliance with the conditions set out on this page.
Return shipping costs are borne by the Customer, unless otherwise agreed or subject to specific promotions.
Conditions for accepting a return
For a return to be accepted, the items must be:
- unworn, unwashed and unaltered;
- free of any signs of use, stains, odours (perfume, deodorant, smoke) or animal hair;
- complete with their original tags and labels still attached;
- returned with any original packaging and carefully packed for transport.
The Customer may try on and examine the item only to the extent necessary to establish its nature, characteristics and fit, as they would be able to do in a fitting room in our shop. The Customer is responsible for any diminution in the value of the product resulting from handling other than what is necessary.
Exclusions from the right of withdrawal
Pursuant to Article 59 of the Consumer Code, the right of withdrawal cannot be exercised in the following cases:
- swimwear, underwear and other items in direct contact with the body where the hygiene seal or protective sticker has been removed, for clear reasons of hygiene and health protection;
- items made to measure or clearly personalised at the Customer's request;
- items altered (tailoring, embroidery, personalisation) after the order.
For swimwear and underwear, the right of withdrawal remains fully valid as long as the hygiene protection is intact: please try them on over your own underwear and without removing the hygiene sticker.
Exchanges
Dieffe Tricot does not offer exchanges for a different size, colour, style or item.
Should the Customer wish to purchase a different product, they must exercise their right of withdrawal, where applicable, in accordance with the procedure described on this page, and then place a new order.
Refund
Once we have received the return and verified the integrity of the items, we will refund all amounts paid, excluding the delivery costs incurred for shipping the order, within 14 days of receiving the withdrawal notice. We reserve the right to withhold the refund until we receive the products, or until the Customer provides proof of shipment, whichever is earlier. The refund will be made using the same payment method used for the purchase, unless otherwise agreed with the Customer.
Legal guarantee of conformity
All products sold are covered by the Legal Guarantee of Conformity provided for by Articles 128 et seq. of the Consumer Code. The guarantee protects the consumer against any lack of conformity existing at the time of delivery and appearing within the terms provided by law. To benefit from the guarantee, you must keep proof of purchase (receipt or invoice).
Defective, damaged or incorrect items
Please check the items upon delivery. If an item has manufacturing defects, is damaged during transport, or does not match the one ordered (wrong model, size or colour), contact us as soon as possible, attaching a few photos. Once we have verified the issue, we will proceed with a replacement, refund or another remedy provided by applicable law, at no additional cost to the Customer.
Non-compliant returns
If the returned item does not meet the conditions set out above (for example, it is worn, washed, damaged, missing its original tags, or returned after the applicable deadline), the Seller reserves the right to refuse the return or to issue a partial refund, within the limits permitted by applicable law.
Good to know
Our knitwear is made with natural yarns and craft techniques: slight differences in shade or small irregularities in the weave are characteristics of the product and a mark of its quality, not defects.
Seller details and contacts
Dieffe Tricot
Via Corso Italia 175, 80067 Sorrento (NA), Italy
VAT 09388811219
Phone: +39 081 877 32 11
Mobile/WhatsApp: +39 375 854 37 04
Email: info@dieffetricot.it